Hotel Apartment Terms & Conditions




These Conditions are the terms and conditions that apply to the booking of an apartment / room  at Caffe Dolce Apartment Hotel, along with the provision by us of any Services (as defined in clause 1.1. below) offered to and used by Guests. These Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information which we are required by law to provide to Consumers (as defined in clause 1.1 below).

In the event that you have made a booking with ABB then its terms and conditions apply and if there is any conflict its terms and conditions will prevail except where its terms and conditions are silent in respect of any particular matter when these terms and conditions will apply.  If the booking is not made with ABB then these terms and conditions will apply at all times. If any doubt please discuss with Mrs Sharron Orr Director and Manager


1.1 Definitions

In these Conditions, the following expressions have the following meanings:

 Business means any business, trade, craft or profession carried on by  you or any other person/organization.

Conditions means these terms and conditions as amended from time to time in accordance with clause II.

Company/we/us/our means Caffe Dolce (Southport) Limited a company incorporated in England ( registered no 12117580 ) whose registered office is at 25 Hough Lane Leyland PR25 2SB

Consumer/Guests/you means an individual person who receives Services for his/her personal use and for purposes wholly or mainly outside the purposes of any Business.

Hotel means Caffe Dolce 409/411 Lord Street Southport

Price List means the Caffe Dolce Hotel’s standard price list of Rates. The Price List is available on the Caffe’s website.

Rates means the prices payable by you for the provision by us of room accommodation and (where applicable) other Services.

Regulations means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Services means the provision of accommodation in rooms at the Caffe Dolce Apartment Hotel any and all other facilities, services and items offered by us;


All reservations shall be governed by these Conditions.

2.1 You may book to make a reservation for a room or other Services in advance through the Director Manager Mrs Sharron Orr at Caffe Dolce by telephone (+44(0)1704 530423) or in person.

2.2 When you request us to make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.

2.3 You must  pay in full for any reservation at the time of booking and you will not be entitled to any refund. We will take your credit/debit card details (which must be valid beyond the date of your intended stay) and you authorise the use of this card for any sums that become due to us.

2.4 Your request to us to make a reservation for you will constitute an offer by you to purchase the Services but whether we accept any such offer will be for us to decide in our discretion. Only when we tell you that we accept your request for a particular reservation and confirm to you the booking reference, there will there be a booking. At that point, a binding contract between us for the reservation of a room or other Services will come into existence.

2.5 You may cancel your reservation at any time prior to your arrival.  We will use all reasonable endeavors to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.  No refund of fees will be payable on your cancellation.

2.6 Subject to availability of the rooms, you may request additional nights at the Hotel at any time during your stay. We will use all reasonable endeavors to meet such a request. If we are able to meet any request, we will accept the request as a booking and that booking will then form a binding contract between you and us and must be paid in advance of the reservation.

2.7 We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:

2.7.1.   The required accommodation and/or personnel and/or other resources necessary for the provision of the room are not available due to any cause outside our reasonable control. If we cancel a reservation in such circumstances, we will offer you alternative dates if it is available. If it is not available and you decline alternative dates, we will refund to you in full for the payment that you have made to us.


3.1 When you request a reservation and we quote any Rate(s), the Rate(s) will apply only to the provision of bedroom accommodation unless we specifically state otherwise. However, the Rate(s) will include all facilities which the Hotel has in all its other rooms.

3.2 Additional charges may apply for other Services including, but not limited to meals and drinks in the Café use of wireless internet access, or any other equipment, services or facilities. We will inform you of Rates payable for such additional Services on request when you arrive at the Hotel.


3.3.1     If you incur charges during your stay in addition to the Rate for the reservation of a room, you must pay for them as required by clause 3.2 above; and

3.3.2    If you request any additional nights and we accept the request as a booking under clause 2.6 above, you must pay for the additional nights at the standard Rate in advance.

3.4 We may alter any of our Rates without prior notice but if the Rate of any Service increases between the time when you make a booking and the date when the booked room accommodation or other Service is to be provided, any increase in the Rate will not apply to your booking.


4.1 The earliest check-in time at our Hotel is 15:00 hrs on the arrival date.

4.2 Guests may be asked to provide proof of identify upon check-in. Acceptable forms of identification are a passport or driving licence.

4.3 The latest time by which you must vacate your room and check-out from the Hotel is 11:00 hrs on the departure date. We may beforehand agree at our discretion to an arrangement for a later check-out time but if we have not agreed to a later time and you do not vacate your room and check out by the above latest time, we will be entitled to charge you for an additional night’s accommodation at the standard applicable Rate.


5.1 No Parties, No Stag and Hen parties are allowed.  It is a residential building.  Large groups of any age will not be permitted.

5.2 You must conduct yourself in a reasonable and responsible manner at all times when on Hotel property and must not act in any way which may disturb other guests. If you do not. we may ask you to leave the Hotel and, in that case, you must immediately pay us all sums due.

5.3 Smoking is not permitted anywhere in any of the rooms. This includes the smoking of e­-cigarettes.

5.4 If you do not comply with clause 5.3, we may charge you for any and all costs we incur in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment.

5.5 You must not

5.5.I bring any animals or pets into the Hotel, with the exception of assistance or guide dogs; unless agreed in advance to stay in one of our pet friendly rooms;

5.5.2    bring any potentially dangerous or hazardous materials or equipment onto the property or into Hotel rooms;

5.5.3   use any non domestic electrical appliances which may set off the fire alarm system

5.5.4    tamper with any fire alarms or emergency equipment;

5.5.5   utilise any Hotel rooms to store items (personal or otherwise) which could in our sole opinion cause damage to any Hotel room, or be a risk to the health and safety of our staff or property;

5.5.6   prevent our management, housekeeping and/or maintenance staff from having access to your room as and when required, with housekeeping being permitted full access at least once every two days;

5.5.7    remove, damage or destroy any Hotel property;

5.5.8   use any technology provided by us to download or access any unlawful or obscene material; or

5.5.9 or cause unreasonable disturbance to any other guests or staff.

5.6. We will charge you for any and all damage caused by you to any Hotel property during your stay, which will include damage to walls doors windows and other infrastructure.

5.7.   All of the above rules will also apply to members of your party and your guests and you shall be liable for any breach of the above rules by any of them.

5.8.   If you or your group cause damage or loss of any kind to the Hotel, other guests or their property, you as the Guest who is making the booking will be responsible for that damage or loss and you shall be liable to pay to us on demand the amount required to make good or remedy such damage or loss.

5.9.   If you or your group caused damage to the Hotel, other guests or their property, or otherwise breach any of these terms or conditions, we reserve the right to:

5.9.1    cancel your reservation with immediate effect and (if appropriate) require you to leave the Hotel;

5.9.2 restrict access to the Hotel;

5.9.3    remove your items from the room and the Hotel, disposing of such items in the event that you do not collect them within 7 days of removal;

5.9.4    retain all sums paid by you and/or charge you the full amount of your reservation; or

5.9.5    refuse future reservations from you

5.10.      We will not be liable to refund or compensate you in the event of the any of the circumstances arising in clauses 5.8 and 5.9.

5.11.      We reserve the right to decline or cancel reservations made and stays in progress by those guests/persons who have previously breached these Conditions whether the reservation is in that name or not.

5.12.      On leaving the Hotel Property at checking out all keys and fobs shall be surrendered and if any key or fobs which are lost or not surrendered a fee of £50.00 per key or fob will be charged.


6.1 The maximum room occupancy is 2 adults per bedroom and children (under the age of 16). You must not exceed the maximum occupancy for the rooms allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.

6.2 Any child under the age of 16 may only stay at the Hotel if accompanied by a parent or guardian who is also staying at the Hotel.

6.3 We reserve the right to change your room allocation at any point during your stay for any reason.


7.1 Food and drinks are not included in any Rate(s) for the accommodation and unless we have specifically stated or do state otherwise, we will make additional charges to you for them in accordance clause 3 above.

7.2 We will tell you times of meals in the café when you arrive.


8.1 We will not be responsible for any unforeseeable loss or damage that you may suffer as a result of a breach of these Conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence and when our contract with you is created. We will not be responsible for any loss or damage that is not foreseeable.

8.2 Nothing in these Conditions will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors) or for fraud or fraudulent misrepresentation.

8.3 We provide all Services only for your personal and private use/purposes. We make no warranty or representation that products, or other goods equipment or materials that we provide, or sell are fit for commercial, business, trade, craft or professional purposes of any kind . We will not be liable to you for any loss of profit, loss of contract, loss of commercial opportunity or any indirect or consequential loss or damage.

8.4 Nothing in these Conditions is intended to or will exclude, limit, prejudice or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under the Regulations or any other consumer protection legislation as amended from time to time.

8.5 Subject to clause 8.2, our liability to you arising out of the provision of Services to you under these Conditions shall not exceed the value of the booking in respect of any one claim or series of related claims.


We may from time to time change these Conditions without giving you notice.


As required by the Regulations, all of the information and any other information which we give to you about any Services or the Hotel which you take into account when deciding to make a booking or when making any other decision about the Services, will be part of the terms of our contract with you as a Consumer.  By making the booking you acknowledge that you have accepted and agreed to our terms and conditions as found on our website and that you have received the information of our Hotel as required by the Regulations.


We always welcome feedback from Guests and, whilst we always use all reasonable endeavors to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our Services or any other complaint about the Hotel or any of our staff, please raise the matter with the relevant General Manager of the day who can be contacted at Caffe Dolce (Southport) Limited 409/411 Lord Street Southport  phone (+44(0)1704 530423) or email at


We shall not be in breach of these Conditions nor shall we be liable for any delay in performing, or failure to perform, any of our obligations under these Conditions if such failure or delay results from event, circumstances or causes beyond our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, fire, flood, storms, earthquakes, acts of terror or any other event that is beyond our control.


If we do not insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.


Each clause of these Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining clauses will remain in full force and effect.


These Conditions, any contract between us and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England and Wales. Any dispute or claim arising out of these Conditions, any contract between us and relationship between us shall be settled by the courts of England and Wales.

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